Omobonus Serwis – computer, laptop and printer repair Wrocław
Omobonusserwis
Omobonus serwis

Service and repair of large-format plotters in Wrocław

(HP, Canon, Epson, Xerox, Ricoh, Mimaki, Roland DG, Mutoh, OKI, Fujifilm, Agfa, KIP, Durst, swissQprint, …)
hp
canon
epson
xerox
ricoh
mimaki
roland-dg
mutoh
oki
fujifilm
agfa
kip
durst
swissqprint
Online initial diagnosis
(describe the problem via WhatsApp, our website or by phone)
FREE
up to 15 min
Initial diagnosis when you bring the device to our service centre, 15 min
(also if you decide not to go ahead with the repair)
FREE
up to 15 min
Diagnosis and repair quote
(if the repair goes ahead)
FREE
1–2 days
Diagnosis and repair quote
(if you decide not to go ahead with the repair)
150 zł
1–2 days
Written technical report
(in addition to the full diagnosis, with photo documentation)
+ 50 zł
1–2 days
Urgent service
(where possible, we speed up the repair at no extra charge)
FREE
to be agreed
“FREE CALL-OUT” 🤔
We don’t claim that the call-out or pickup is “free” and then add that cost to the repair price
Pickup of the device from the customer
(up to 2.5 km from our service centre; 5 km in total, both ways)
60/100/150
1–2 days
Delivery of the repaired device to the customer
(up to 2.5 km from our service centre; 5 km in total, both ways)
60/100/150
1–2 days
Pickup or delivery beyond 2.5 km from our service centre
(surcharge for each kilometre above 5 km of the total route)
60/100/150
+ 2 zł/km
1–2 days
Urgent service
(where possible, we handle your pickup or delivery first)
FREE
to be agreed
“JUST A BLOW-OUT?” 🤔
We don’t stop at removing dust — we carry out full maintenance of the device
CLEANING AND MAINTENANCE
cleaning, inspection and calibration of the plotter
• thorough cleaning of the plotter interior, guides, rollers and media path,
• cleaning and inspection of the carriage, encoder strip and drive parts,
• cleaning and inspection of the service station and ink supply system,
• inspection of the print head and the ink system for blockages,
• inspection and maintenance of mechanical parts; lubrication as recommended by the manufacturer,
• calibration of the device and a final test of print quality and media feed.
350/500/700
1–3 days
Clearing jams in the media path
(paper or material gets stuck during printing)
180/250/350
up to 1 day
Adjusting the media transport path
(skewed feeding, skewed prints)
220/300/400
1–2 days
Cleaning and adjusting transport rollers
(slipping, uneven or intermittent feed)
220/300/400
1–2 days
Replacing transport rollers
(worn rollers, material pickup problems)
250/350/450
+ parts
1–3 days
Repairing the roll feed mechanism
(material is not picked up or unwound)
300/400/550
+ parts
1–3 days
Replacing the roll feed mechanism
(damaged roll feed or unwinding mechanism)
300/450/600
+ parts
1–3 days
Repairing the paper cutter
(paper is not cut or jams during cutting)
220/300/400
+ parts
1–2 days
Replacing the paper cutter
(blunt, chipped or broken blade, damaged cutter carriage)
220/300/400
+ parts
1–2 days
Cleaning and maintaining the carriage rail
(noisy operation, uneven carriage movement)
220/300/400
1–2 days
Replacing the carriage drive belt
(skipping, noise or no carriage movement)
250/350/450
+ parts
1–2 days
Replacing the encoder
(positioning errors, uneven or shifted print)
220/300/400
+ parts
1–2 days
Replacing the carriage signal ribbon cable
(print head communication errors, interrupted operation)
250/350/450
+ parts
1–2 days
Repairing the carriage drive
(the carriage does not move or stops during operation)
300/450/600
+ parts
1–3 days
Replacing the carriage drive motor
(no movement, drive errors or the carriage stopping)
300/400/550
+ parts
1–3 days
Replacing the carriage
(damaged mechanism or print head mounting)
300/450/600
+ parts
1–3 days
Cleaning / unclogging the print head
(missing lines, colours or nozzles)
250/350/450
1–2 days
Restorative print head flushing
(dried-out print head, missing nozzles or persistent print gaps despite standard cleaning)
250/350/500
1–3 days
Replacing the print head
(damaged print head, persistent print problems)
300/500/800
+ parts
1–2 days
Cleaning / restoring the service station
(print head drying out, streaks, cleaning problems)
250/350/450
1–2 days
Replacing the service station
(the print head is not cleaned or parked correctly)
250/350/450
+ parts
1–2 days
Removing air from the ink system
(air in the tubes, intermittent printing)
220/300/400
1–2 days
Flushing the ink system
(dried or contaminated ink)
300/450/600
1–3 days
Repairing the ink supply system / dampers / tubes
(no ink flow, air in the system, uneven colour or a print head supply problem)
350/500/700
+ parts
1–3 days
Replacing the ink supply system
(damaged ink delivery system)
400/600/800
+ parts
1–3 days
Replacing sensors
(paper, cover, position or movement errors)
250/350/450
+ parts
1–2 days
Repairing wiring and connections
(random errors, communication dropouts)
250/350/500
+ parts
1–2 days
Repairing the power supply
(the plotter does not start or switches off during operation)
350/500/700
+ parts
2–4 days
Replacing the power supply
(no power or a damaged power module)
250/350/450
+ parts
1–2 days
Repairing the control board
(no communication, electronics or control errors)
450/650/900
+ parts
2–5 days
Replacing the control board
(damaged mainboard or control module)
250/350/500
+ parts
1–2 days
Media advance calibration
(shifts, uneven spacing or skew)
200/280/350
up to 1 day
Print head and positioning calibration
(misaligned lines, outlines or colours)
220/300/400
up to 1 day
ICC colour profiling
(incorrect colour reproduction or the need to match the plotter to a specific ink and media)
200/300/400
1–2 days
Print quality check and settings correction
(drop in quality without a fault — material, density or speed settings)
180/220/280
up to 1 day
Firmware update
(software errors or stability problems)
150/180/220
up to 1 day
Installing / configuring drivers
(the computer does not see the plotter or prints incorrectly)
150/150/150
up to 1 day
Network configuration
(no connection to the plotter over the network)
150/150/150
up to 1 day
Configuring RIP software
(problems with sending jobs, media and colour settings, or communication with the plotter)
150/200/300
1–2 days
First we carry out an initial diagnosis and identify the likely cause of the fault. Then we carry out a full diagnosis and give you the exact repair cost and turnaround time. We start the repair only after the customer's approval.
The initial diagnosis online and when you bring the device to our service centre is free. The full diagnosis is also free if we carry out the repair. If you decide not to go ahead with the repair, the full diagnosis costs 150 zł net.
Most standard repairs are completed within 1–3 working days. More complex electronics repairs or waiting for parts may extend this time. We give you the exact turnaround time after the diagnosis.
We service plotters from many manufacturers, including HP, Canon, Epson, Roland, Mimaki, Mutoh and others. Before accepting a device, we can confirm that the specific model can be repaired and that parts are available.
It depends on the type of fault, the condition of the device, the availability of parts and the cost of the repair. After the diagnosis we tell you whether the repair makes economic sense. If we think it does not, we will tell you before any work begins.
You don't have to, but if you can transport it safely, you can bring the plotter directly to our service centre. If transport is difficult, you can order a pickup from us according to the price list.
Within 2.5 km of our service centre, pickup or delivery costs 60 / 100 / 150 zł net for a small, medium and large plotter respectively. For longer routes we add 2 zł for each kilometre above the first 5 km of the total route.
Contact us before transport. Depending on the model, we will advise you how to secure the print head, carriage, ink and moving parts of the device to reduce the risk of damage in transit.
No. If a service is marked “+ parts”, the price covers labour, and the required parts are charged separately. We tell you their cost before starting the repair.
Depending on the model and availability, we use suitable service parts. Before the repair we inform the customer about the type and cost of the parts to be used.
Yes. We give a warranty of 3 to 12 months on completed repairs, depending on the type of work carried out and the parts used.
The cause may be a dirty or clogged print head, or a problem with the ink system, service station, calibration or media advance. During the diagnosis we identify the specific cause before carrying out the repair.
The most common cause is a clogged or dried-out print head, air in the ink system, damaged dampers or an ink flow problem. Depending on the condition, we carry out cleaning, flushing, air removal or replacement of the damaged part.
The cause may be air in the tubes, damaged dampers, the pump, the service station or a leak in the ink system.
Replacement is needed when the print head is permanently damaged or worn, and proper cleaning and unclogging do not restore print quality. We always check first whether the print head can be saved.
Standard cleaning removes light dirt and partial clogging. We use restorative flushing for badly dried-out print heads or persistently missing nozzles.
No. First we check for clogging, the electronics, connections, the ink system and the condition of the print head itself. Replacement is needed only if it is permanently damaged.
Most often the problem is with the rollers, guides, advance settings, a dirty media path or incorrect feed calibration.
A possible cause is a dirty rail, a worn belt, the encoder, the motor or a mechanical blockage of the carriage.
It depends on the type of error. Continuing to work with a mechanical, ink system or electronics fault may cause further damage. It is best to send us the error code or a photo of the message for an initial diagnosis.
The problem may be with the power supply, control board, wiring or another electronic component. After the diagnosis we determine whether the component can be repaired or needs to be replaced.
No. Some problems are caused by incorrect calibration, material settings, colour profile, driver or RIP. We check both the technical condition of the plotter and the settings that affect print quality.
The cause may be an incorrect ICC profile, RIP settings, a different type of ink or media, or a lack of colour calibration.
Yes. A profile can be prepared for a specific plotter, ink and media to improve colour reproduction and consistency.
Yes. We configure RIP parameters, communication with the plotter, material settings and basic colour parameters.
The frequency depends on how intensively it is used, the type of ink and the operating conditions. For regularly used devices it is worth carrying out periodic inspection and maintenance before problems with the print head, media feed or mechanics appear.
It includes cleaning the interior and the media path, inspecting the carriage, drive, service station and ink system, inspecting mechanical parts, calibration, and a final test of printing and media feed.
Customer reviews on Google
See all reviews on Google →
Google Rating
4.9
★★★★★
Based on 246 reviews
gg
gg
⭐⭐⭐⭐⭐
• a week ago

Found the company online — complete professionalism and good communication right from the start👍 My Epson printer was serviced practically on the spot — full trust — invoice after the job, paid by bank transfer😀 Recommended👌👍

Aleksandra Świderska
Aleksandra Świderska
⭐⭐⭐⭐⭐
• 2 weeks ago

I have used this computer repair service several times and can recommend it wholeheartedly. Only here did they solve the problem I had with my screen. I brought in both a laptop and a printer, and everything was done very efficiently, carefully and quickly. Very friendly staff and a friendly little dog, Umka.

Anna Semenets
Anna Semenets
⭐⭐⭐⭐⭐
• 4 weeks ago

Great service, they saved my work! Huge thanks to the guys for the fast, efficient repair of my printer, which jammed paper right in the middle of a busy period at work. The diagnosis was done in front of me, I was given a fair price straight away with no hidden costs, and I picked up the working printer the very next day. I definitely recommend this place for complete professionalism, express speed and lovely service!

Jola Wychowska
Jola Wychowska
⭐⭐⭐⭐⭐
• a month ago

Fast, efficient and affordable printer repair. They managed to save the print head, which means they saved my printer. Very polite people. They also helped me a lot with my car, which broke down not far from their premises. Thank you so, so much. I am immensely grateful and recommend them to everyone!!!

Adam Ziaja
Adam Ziaja
⭐⭐⭐⭐⭐
• 3 weeks ago

I recommend this printer repair shop. They work very efficiently and my inkjet printer works like new

Daniel Bacherek
Daniel Bacherek
⭐⭐⭐⭐⭐
• 7 months ago

I highly recommend this service! My HP laser printer was leaving ugly streaks on the pages and I was sure an expensive repair was ahead. Thanks to the service’s expert diagnosis, it turned out a simple toner replacement was enough. I would never have figured that out myself, and thanks to their honesty I fixed it cheaply and quickly. A big plus for professionalism and for not talking you into unnecessary costs!

Peter Mishchuk
Peter Mishchuk
⭐⭐⭐⭐⭐
• 3 months ago

Thank you for the fast and professional printer repair and for changing its language from German to Polish. I recommend this service and Mr Andrzej.

Lyhun Oleksandr
Lyhun Oleksandr
⭐⭐⭐⭐⭐
• 3 months ago

I brought my computer in for repair and I am very satisfied. Fast diagnosis, an honest approach and professional service. Everything was fixed efficiently, and I also got some useful tips for the future. Definitely recommended!

Valery S
Valery S
⭐⭐⭐⭐⭐
• 3 months ago

Amazing service! Highly recommended. Something happened to my laptop, and there were important documents and work that I had to complete. I brought my laptop in the evening, when the workshop was almost closing, but the employee Max, given the urgency of the matter, stayed and fixed everything quickly, which saved me, thank you very much! Very good work and friendly staff who will help with any problem. Thank you very much again!

Gabrysia Pawełczak
Gabrysia Pawełczak
⭐⭐⭐⭐⭐
• 2 months ago

Wonderful service and complete professionalism! They quickly diagnosed the problem with my computer and repaired it efficiently. They also helped me with my printer, which works flawlessly after the repair. Everything was explained thoroughly, the prices are fair, and the staff are very pleasant and to the point. I definitely recommend this service to anyone looking for expert help with computers and printers. I will certainly use it again