Service and repair of plastic card printers in Wrocław

Yes. We service devices regardless of where they were bought.

We repair, among other things: card feeding and transport (feed and transport rollers, feeders, output hoppers, guides), print heads and print quality (diagnosis, replacement, calibration), the colour ribbon mechanism and sensors, card sensors, dual-sided printing, retransfer and lamination modules, magnetic stripe, chip card and RFID encoders, electronics (mainboards, power supplies, ports, network modules, panels and displays), as well as firmware, drivers and LAN / Wi-Fi network configuration, if the model supports it.

Yes. First we diagnose the device, determine the scope of work and prepare a quote.

If we carry out the repair, the diagnosis is free. If you decide not to go ahead with the repair, a fee according to the price list applies.

Yes. Before starting the repair, we present the scope of work and the cost for your approval.

We do not carry out a repair without your approval. If you decide not to go ahead after the diagnosis, only the diagnosis fee according to the price list applies, and we return the printer without carrying out the repair.

On the printer category (basic, business, retransfer), the type of fault and whether parts need to be replaced. The price list shows the cost of labour; the price of parts — if needed — is added separately and always agreed with you before the repair. The most expensive part is usually the print head.

Minor work usually takes 1–3 days, standard repairs 3–5 days, and complex repairs 5–7 days plus the time waiting for parts. We give you the exact time after the diagnosis.

Yes. We offer faster turnaround at no extra charge, if the type of fault and the availability of the necessary parts allow it.

Yes. You can send the device by courier from anywhere in Poland or bring the printer to the service centre yourself. On-site visits to customers in Wrocław are charged according to the call-out price list.

Remove the cards and consumables, disconnect the cables and protect the device carefully. If you have the original packaging, it is best to use it for transport.

Check that the cards are not stuck together, bent or dirty and that they are placed correctly in the feeder. If the problem keeps happening, the cause is often worn or dirty rollers, a damaged pick-up mechanism or a card sensor — we remove jams and foreign objects, replace rollers and adjust the card transport path.

White lines or stripes most often mean a dirty or damaged print head, less often a problem with the colour ribbon or the rollers. It is worth cleaning the printer first according to the manufacturer’s instructions; if the lines do not disappear, we diagnose the print head and, if necessary, clean, calibrate or replace it.

A ribbon error can be caused by an incorrectly fitted, incompatible or used-up ribbon, but also by a damaged sensor, ribbon chip or ribbon drive mechanism. Check that the ribbon is intended for your model and fitted correctly; if the error does not go away, we service the sensors and the ribbon guide and drive mechanism.

Contact us and describe the symptoms — we will check whether the problem is related to the repair carried out or has another cause. Recurring jams or lines on the print are often caused by dirty rollers, a worn print head or poor-quality cards; during the diagnosis we will point out what is causing them.

We give a 3-month warranty on the service carried out. Installed parts are covered by the manufacturer’s or supplier’s warranty.

Yes. We clean the print head, rollers, card transport path, sensors and mechanisms, and carry out the necessary inspection and calibration of the device. You can also bring in a working printer just for a periodic check-up, without reporting a specific fault.

Manufacturers usually recommend replacing the cleaning roller (if the model has one) with every new ribbon, and cleaning the interior and the print head regularly according to the model’s instructions or at the first signs of declining print quality. With intensive use, it is worth ordering full maintenance and a check-up periodically.

Yes, if suitable parts are available and the repair is technically possible — we confirm this after the diagnosis. Parts availability depends on the manufacturer and the specific model; if we do not have them in stock, we check whether they can be ordered.

The choice of parts depends on the model, availability and the type of repair. Before starting, we inform you of the scope of work and the costs.

Not always. If the repair cost is high compared with the value of the device, we tell you after the diagnosis, before any work starts.

Yes. Our service covers printers used for PVC cards, ID badges, student and other ID cards, employee cards, access cards and other plastic cards.