Omobonus Serwis – computer, laptop and printer repair Wrocław
Omobonusserwis
Omobonus serwis

Service and repair of dot matrix printers in Wrocław

(Epson, OKI, Bixolon, Citizen, Star Micronics, Tally DASCOM, Printronix, Fujitsu, Olivetti, Panasonic, TallyGenicom, …)
epson
oki
bixolon
citizen
star-micronics
dascom
printronix
fujitsu
olivetti
panasonic
tallygenicom
Online initial diagnosis
(describe the problem via WhatsApp, our website or by phone)
FREE
up to 15 min
Initial diagnosis when you bring the device to our service centre, 15 min
(also if you decide not to go ahead with the repair)
FREE
up to 15 min
Diagnosis and repair quote
(if the repair goes ahead)
FREE
1–2 days
Diagnosis and repair quote
(if you decide not to go ahead with the repair)
50/70/100
1–2 days
Written technical report
(in addition to the full diagnosis, with photo documentation)
+ 50 zł
1–2 days
Urgent service
(where possible, we speed up the repair at no extra charge)
FREE
to be agreed
“FREE CALL-OUT” 🤔
We don’t claim that the call-out or pickup is “free” and then add that cost to the repair price
Pickup of the device from the customer
(up to 2.5 km from our service centre; 5 km in total, both ways)
25 zł
1–2 days
Delivery of the repaired device to the customer
(up to 2.5 km from our service centre; 5 km in total, both ways)
25 zł
1–2 days
Pickup or delivery beyond 2.5 km from our service centre
(round trip; extra charge after the first 5 km)
25 zł
+ 2 zł/km
1–2 days
Urgent service
(where possible, we handle your pickup or delivery first)
FREE
to be agreed
“JUST A BLOW-OUT?” 🤔
We don’t stop at removing dust — we carry out full maintenance of the device
CLEANING AND MAINTENANCE
cleaning, inspection and adjustment of the printer
• thorough cleaning of the printer interior and the print mechanism,
• cleaning and maintenance of the paper path, platens, rollers, belts and guides,
• cleaning and maintenance of the carriage rail and the print head movement mechanism,
• inspection of the print head, drive, ribbon mechanism and main mechanical parts; lubrication as recommended by the manufacturer,
• adjustment of the paper feed mechanism and ribbon movement,
• final test of print quality and correct paper feed.
150/180/250
1–3 days
Clearing jams in the paper path
(paper gets stuck, stops or does not pass through the printer correctly)
80/100/130
up to 1 day
Cleaning and adjusting the paper path
(skewed feeding, uneven movement or paper pickup problems)
100/130/170
1–2 days
Adjusting the paper tractor mechanism
(continuous paper moves skewed, skips or comes off the perforation)
100/140/180
1–2 days
Repairing the paper tractor mechanism
(the tractor does not move paper or works unevenly)
120/170/230
+ parts
1–3 days
Replacing paper tractor parts
(worn sprockets, holders or continuous paper guide parts)
100/150/200
+ parts
1–3 days
Repairing the single-sheet feed mechanism
(the printer does not pick up sheets or picks them up unevenly)
100/150/200
+ parts
1–3 days
Cleaning and adjusting the paper guide roller (platen)
(paper slips, moves unevenly or is guided unstably)
100/130/170
1–2 days
Replacing the paper guide roller (platen)
(a worn or damaged roller causes slipping, uneven movement or print problems)
100/150/200
+ parts
1–3 days
Cleaning and adjusting the dot matrix print head
(faded or uneven print, sticking pin mechanism)
100/130/170
1–2 days
Repairing the dot matrix print head
(non-working pins, parts of characters missing or broken lines)
120/170/230
+ parts
2–4 days
Replacing the dot matrix print head
(permanently damaged or worn print head)
100/150/200
+ parts
1–3 days
Adjusting the head gap
(weak print, problems with multi-part forms or uneven pressure)
80/110/150
up to 1 day
Adjusting the impact mechanism
(uneven character intensity or incorrect pin operation)
100/150/200
1–2 days
Cleaning and lubricating the carriage rail
(noisy operation, resistance or uneven print head movement)
80/110/150
1–2 days
Adjusting the carriage drive belt tension
(vibration, skipping or uneven movement while printing)
80/110/150
up to 1 day
Replacing the carriage drive belt
(worn or damaged belt, incorrect print head movement)
100/150/200
+ parts
1–3 days
Repairing the carriage drive mechanism
(the carriage stops, skips or moves incorrectly)
120/170/230
+ parts
1–3 days
Replacing the carriage drive motor
(no print head movement or drive errors)
120/170/230
+ parts
1–3 days
Replacing carriage guide parts
(worn parts cause play, noise or uneven print head movement)
100/150/200
+ parts
1–3 days
Cleaning the ribbon path
(the ribbon moves unevenly, sticks or leaves smudges)
80/100/130
up to 1 day
Adjusting the ribbon advance mechanism
(the ribbon does not advance correctly or winds unevenly)
80/110/150
1–2 days
Repairing the ribbon drive mechanism
(the ribbon stops, sticks or does not advance while printing)
100/150/200
+ parts
1–3 days
Replacing ribbon mechanism parts
(worn gears, holders or ribbon drive parts)
100/140/180
+ parts
1–3 days
Repairing the power supply
(the printer does not start, switches off or works unstably)
150/200/280
+ parts
2–4 days
Replacing the power supply
(damaged power module)
120/170/230
+ parts
1–3 days
Repairing the mainboard / control electronics
(restarts, freezes or printer control errors)
180/250/350
+ parts
3–7 days
Replacing the mainboard / control module
(permanently damaged printer electronics)
150/200/280
+ parts
1–3 days
Repairing wiring and signal ribbon cables
(signal loss, random errors or interrupted operation)
100/150/200
+ parts
1–3 days
Repairing the control panel
(buttons or display do not work properly)
150/200/280
+ parts
2–4 days
Replacing the control panel / display
(damaged panel, screen or control module)
120/170/230
+ parts
1–3 days
Repairing ports and communication interfaces
(no communication via USB, LPT, RS232 or Ethernet)
120/170/230
+ parts
2–4 days
Installing and configuring drivers
(the computer does not see the printer or printing works incorrectly)
100/100/120
up to 1 day
Configuring the port and communication
(problems with USB, LPT, RS232, Ethernet or a print server)
100/130/170
up to 1 day
Configuring continuous paper and form formats
(incorrect page length, shifted print or incorrect transition between forms)
100/130/170
up to 1 day
Setting the print start position / Top of Form
(printing starts too high or too low, or shifts between pages)
80/100/130
up to 1 day
Configuring the Tear-Off / paper feed-out function
(paper stops in the wrong position after printing)
80/100/130
up to 1 day
Restoring settings and reconfiguring the printer
(incorrect operation after changes to settings or device configuration)
80/110/150
up to 1 day
Usually yes. Dot matrix printers are very durable, and parts and ribbons are inexpensive. Repair is especially worthwhile when the printer prints on continuous paper or multi-part forms, or works with an older LPT / RS232 system for which it is hard to find a new device. After the diagnosis we tell you straight whether the repair makes sense.
First we run a quick diagnosis and prepare a quote, and once you accept it, we start the repair. If needed, we order the necessary parts and let you know how long it will take.
Typically 1–3 working days. If parts need to be ordered or the fault is complex (e.g. the motherboard), it may take longer; we keep you updated on the status.
The cause may be the driver, cable, port configuration or the printer interface. With older models we especially often check the LPT and RS232 connections and communication settings.
The cause may be a problem with the paper mechanism, a sensor, the carriage, the electronics or the port configuration. We identify the fault during the diagnosis.
The most common cause is a worn ribbon, a head gap that is too wide, a dirty print head or non-working pins.
This is a typical symptom of a non-working pin: broken, stuck or with a damaged control circuit.
The most common cause is incorrect tractor settings, worn tractor parts, a dirty paper path or paper incorrectly positioned behind the printer.
With carbon-copy forms, the head gap and impact force must be matched to the number of layers. The problem may also be caused by a worn ribbon or impact mechanism.
This is most often down to the Top of Form, page length or Tear-Off settings.
When the print fades noticeably or the ribbon is frayed. A worn ribbon can catch on the pins and damage the print head.
Usually yes. We configure LPT, RS232, USB and Ethernet ports, emulation modes and print servers.
The cause may be a dirty or dry rail, a worn belt, the motor or a foreign object in the mechanism.
No. If a service is marked “+ parts”, the price covers labour, and parts are charged separately.
With daily use we recommend maintenance every 6–12 months.
Yes. You can bring the printer to our service centre in Wrocław or order a pickup: within 2.5 km of our service centre 25 zł net, beyond that +2 zł net for each kilometre above 5 km of the total route.
Yes. We will send you instructions on how to pack it safely. After the repair, we will send the device back to you.
If the repair requires work that would breach the warranty terms, we will tell you before we carry it out.
Yes. 3–12 months, depending on the type of repair and the parts replaced.
We service, among others, Epson LX, FX, LQ and DFX, OKI Microline, Tally Dascom, Citizen, Star and Panasonic. Before accepting a device, we confirm that the specific model can be repaired.
All prices shown are net.

We provide cleaning, restoration, maintenance,

print head repair (replacement), ... of dot matrix printers

Your dot matrix printer — we will tell you the repair cost within 15 min

and can carry out the repair even the same day.

Customer reviews on Google
See all reviews on Google →
Google Rating
4.9
★★★★★
Based on 246 reviews
gg
gg
⭐⭐⭐⭐⭐
• a week ago

Found the company online — complete professionalism and good communication right from the start👍 My Epson printer was serviced practically on the spot — full trust — invoice after the job, paid by bank transfer😀 Recommended👌👍

Aleksandra Świderska
Aleksandra Świderska
⭐⭐⭐⭐⭐
• 2 weeks ago

I have used this computer repair service several times and can recommend it wholeheartedly. Only here did they solve the problem I had with my screen. I brought in both a laptop and a printer, and everything was done very efficiently, carefully and quickly. Very friendly staff and a friendly little dog, Umka.

Anna Semenets
Anna Semenets
⭐⭐⭐⭐⭐
• 4 weeks ago

Great service, they saved my work! Huge thanks to the guys for the fast, efficient repair of my printer, which jammed paper right in the middle of a busy period at work. The diagnosis was done in front of me, I was given a fair price straight away with no hidden costs, and I picked up the working printer the very next day. I definitely recommend this place for complete professionalism, express speed and lovely service!

Jola Wychowska
Jola Wychowska
⭐⭐⭐⭐⭐
• a month ago

Fast, efficient and affordable printer repair. They managed to save the print head, which means they saved my printer. Very polite people. They also helped me a lot with my car, which broke down not far from their premises. Thank you so, so much. I am immensely grateful and recommend them to everyone!!!

Adam Ziaja
Adam Ziaja
⭐⭐⭐⭐⭐
• 3 weeks ago

I recommend this printer repair shop. They work very efficiently and my inkjet printer works like new

Daniel Bacherek
Daniel Bacherek
⭐⭐⭐⭐⭐
• 7 months ago

I highly recommend this service! My HP laser printer was leaving ugly streaks on the pages and I was sure an expensive repair was ahead. Thanks to the service’s expert diagnosis, it turned out a simple toner replacement was enough. I would never have figured that out myself, and thanks to their honesty I fixed it cheaply and quickly. A big plus for professionalism and for not talking you into unnecessary costs!

Peter Mishchuk
Peter Mishchuk
⭐⭐⭐⭐⭐
• 3 months ago

Thank you for the fast and professional printer repair and for changing its language from German to Polish. I recommend this service and Mr Andrzej.

Lyhun Oleksandr
Lyhun Oleksandr
⭐⭐⭐⭐⭐
• 3 months ago

I brought my computer in for repair and I am very satisfied. Fast diagnosis, an honest approach and professional service. Everything was fixed efficiently, and I also got some useful tips for the future. Definitely recommended!

Valery S
Valery S
⭐⭐⭐⭐⭐
• 3 months ago

Amazing service! Highly recommended. Something happened to my laptop, and there were important documents and work that I had to complete. I brought my laptop in the evening, when the workshop was almost closing, but the employee Max, given the urgency of the matter, stayed and fixed everything quickly, which saved me, thank you very much! Very good work and friendly staff who will help with any problem. Thank you very much again!

Gabrysia Pawełczak
Gabrysia Pawełczak
⭐⭐⭐⭐⭐
• 2 months ago

Wonderful service and complete professionalism! They quickly diagnosed the problem with my computer and repaired it efficiently. They also helped me with my printer, which works flawlessly after the repair. Everything was explained thoroughly, the prices are fair, and the staff are very pleasant and to the point. I definitely recommend this service to anyone looking for expert help with computers and printers. I will certainly use it again