Omobonus Serwis – computer, laptop and printer repair Wrocław
Omobonusserwis
Omobonus serwis

Service and repair of label printers in Wrocław

(Zebra, TSC, Toshiba TEC, Honeywell, GoDEX, SATO, Brother, DYMO, Citizen, BIXOLON, Epson, cab, Star Micronics, OKI, Argox, …)
zebra
tsc
toshiba-tec
honeywell
godex
sato
brother
dymo
citizen
bixolon
epson
cab
star-micronics
oki
argox
brady
avery-dennison
datamax-oneil
Online initial diagnosis
(describe the problem via WhatsApp, our website or by phone)
FREE
up to 15 min
Initial diagnosis when you bring the device to our service centre, 15 min
(also if you decide not to go ahead with the repair)
FREE
up to 15 min
Diagnosis and repair quote
(if the repair goes ahead)
FREE
1–2 days
Diagnosis and repair quote
(if you decide not to go ahead with the repair)
100/150/200
1–2 days
Written technical report
(in addition to the full diagnosis, with photo documentation)
+ 50 zł
1–2 days
Urgent service
(where possible, we speed up the repair at no extra charge)
FREE
to be agreed
“FREE CALL-OUT” 🤔
We don’t claim that the call-out or pickup is “free” and then add that cost to the repair price
Pickup of the device from the customer
(up to 2.5 km from our service centre; 5 km in total, both ways)
25 zł
1–2 days
Delivery of the repaired device to the customer
(up to 2.5 km from our service centre; 5 km in total, both ways)
25 zł
1–2 days
Pickup or delivery beyond 2.5 km from our service centre
(round trip; extra charge after the first 5 km)
25 zł
+ 2 zł/km
1–2 days
Urgent service
(where possible, we handle your pickup or delivery first)
FREE
to be agreed
“JUST A BLOW-OUT?” 🤔
We don’t stop at removing dust — we carry out full maintenance of the device
CLEANING AND MAINTENANCE
cleaning, inspection and calibration of the printer
• thorough cleaning of the printer interior and the entire label / thermal transfer ribbon path,
• cleaning of the thermal print head, platen roller, sensors, guides and feed parts,
• inspection of the print head, roller, drive and main mechanical parts; lubrication if specified by the manufacturer,
• cleaning and inspection of additional modules: cutter, peeler and rewinder – if fitted,
• calibration of sensors and media, and a check of print settings,
• final test of print quality, barcode readability and correct label feed.
150/250/350
1–3 days
Clearing jams in the label path
(labels or liner get stuck inside the printer)
100/150/220
up to 1 day
Cleaning the label guide path
(jamming, curling or labels feeding skewed)
130/180/250
1–2 days
Adjusting the label path and guides
(the label moves skewed or the print shifts position)
130/190/270
1–2 days
Cleaning and restoring feed rollers
(slipping, uneven or intermittent label feed)
150/220/300
1–2 days
Replacing feed and guide rollers
(worn rollers, persistent label feed problems)
180/280/420
+ parts
1–3 days
Replacing the drive belt
(skipping, noise or label transport problems)
220/350/550
+ parts
1–3 days
Replacing the drive motor
(labels do not advance or the mechanism stops)
250/400/650
+ parts
1–3 days
Cleaning the print head and platen roller
(faded print, streaks or poorly readable barcodes)
120/180/250
1–2 days
Adjusting print head pressure
(uneven print intensity on the two sides of the label)
160/240/350
1–2 days
Replacing the platen roller
(media slipping, uneven print or a damaged roller surface)
120/180/250
+ parts
1–3 days
Replacing the print head
(persistent gaps, white lines or a damaged print head)
180/250/350
+ parts
1–3 days
Print quality calibration
(incorrect print temperature, speed or darkness)
130/200/300
up to 1 day
Cleaning label and ribbon sensors
(“label out”, “paper out” errors or ribbon not detected)
100/150/200
up to 1 day
Calibrating gap / black mark sensors
(printing on empty space, skipped labels or incorrect positioning)
100/150/200
up to 1 day
Calibrating label length and feed-out
(too much or too little label feed-out after printing)
100/150/200
up to 1 day
Repairing the sensor system
(detection errors persist despite cleaning and calibration)
200/320/480
+ parts
1–3 days
Replacing the label / ribbon / head sensor
(media, ribbon or head closure not detected correctly)
180/280/420
+ parts
1–3 days
Correcting ribbon routing
(ribbon wrinkling, shifting or breaking)
100/150/220
up to 1 day
Cleaning the ribbon path
(streaks, smudges or uneven ribbon movement)
120/180/250
up to 1 day
Adjusting ribbon tension and winding
(the ribbon slips, stops or winds unevenly)
180/280/420
1–2 days
Replacing ribbon guide parts
(damaged rollers, spindles or ribbon holders)
220/340/520
+ parts
1–3 days
Ribbon selection and print setting calibration
(poor print durability, print head overheating or inadequate quality)
130/190/280
up to 1 day
Cleaning and adjusting the peeler (peel-off)
(the label does not peel off the liner correctly)
150/220/320
1–2 days
Repairing the peeler (peel-off)
(the peeling mechanism does not work or causes jams)
220/350/550
+ parts
1–3 days
Replacing the peeler module
(worn or cracked peeler module — repair not cost-effective)
180/280/450
+ parts
1–3 days
Cleaning and adjusting the cutter
(incomplete cuts, jamming or labels being torn)
150/220/320
1–2 days
Replacing the cutter blade
(ragged edges or incorrect cutting)
180/280/420
+ parts
1–3 days
Repairing the cutter module
(the cutter does not start or jams during operation)
250/400/650
+ parts
1–3 days
Replacing the cutter module
(damaged motor or blade mechanism — repair not cost-effective)
200/320/500
+ parts
1–3 days
Cleaning and adjusting the rewinder
(the roll winds loosely, skewed or stops)
160/240/350
1–2 days
Repairing the rewinder mechanism
(the rewinder does not work or does not hold the correct tension)
250/400/650
+ parts
1–3 days
Replacing the rewinder mechanism
(damaged rewinder motor or clutch — repair not cost-effective)
220/350/550
+ parts
1–3 days
Repairing the power supply
(the printer does not turn on or switches off during operation)
250/400/600
+ parts
2–4 days
Replacing the power supply
(damaged power module)
180/280/420
+ parts
1–3 days
Repairing the mainboard
(restarts, freezes or electronics errors)
350/550/800
+ parts
3–7 days
Replacing the mainboard
(damaged printer control electronics)
220/350/500
+ parts
1–3 days
Repairing wiring and connectors
(power or signal loss, or unstable operation)
180/280/400
+ parts
1–3 days
Repairing the control panel
(buttons, screen or panel do not respond properly)
250/400/600
+ parts
2–4 days
Replacing the control panel
(damaged display or panel module)
200/320/480
+ parts
1–3 days
Repairing communication modules
(no communication via USB, Ethernet, Wi-Fi or RS232)
300/450/650
+ parts
2–5 days
Installing and configuring drivers
(printing is not possible or communication with the computer is incorrect)
150/180/220
up to 1 day
Configuring label format and settings
(shifted print, wrong size or cut-off label elements)
130/180/230
up to 1 day
Firmware update / configuration
(software errors or problems after an update)
160/220/300
up to 1 day
Printer network configuration
(no printing over the network or from multiple workstations)
180/250/350
up to 1 day
Configuring label design software
(problems with the template, barcodes, fonts or data)
180/250/350
1–2 days
First we carry out an initial diagnosis, then a full diagnosis, and give you the exact cost and turnaround time. We start the repair only after the customer's approval.
The initial diagnosis online and when you bring the device in is free. If we carry out the repair, the full diagnosis is also free. If you decide not to go ahead with the repair, the full diagnosis costs 100 / 150 / 200 zł net, depending on the device category.
Most standard repairs are completed within 1–3 working days. More complex electronics or waiting for parts may extend the turnaround time.
We service, among others, Zebra, TSC, SATO, Honeywell, Citizen, Brother, Godex, Datalogic and other label printers.
It depends on the type of fault, the condition of the device, the availability of parts and the value of the printer. After the diagnosis we tell you whether the repair makes economic sense.
The cause may be a dirty or incorrectly set sensor, the wrong media type or missing gap / black mark calibration.
Most often the problem comes from sensor calibration, the media type setting or an incorrect label length.
A possible cause is incorrect ribbon routing, a dirty sensor, the wrong ribbon width or Direct Thermal mode being set instead of Thermal Transfer.
The reason may be incorrect tension, ribbon routing, print head pressure or a worn winding mechanism.
The type of ribbon is matched to the label material and the required print durability. Wax, wax/resin and resin ribbons are among those used. We can select the ribbon and the right print settings for you.
The cause may be a dirty or worn print head, a temperature that is too low, a speed that is too high, the wrong ribbon or a pressure problem.
Persistent white lines may point to dirt or damaged heating dots on the print head. We first clean and inspect the print head.
If persistent print gaps or damaged heating lines remain after proper cleaning, the print head may need to be replaced.
When the roller is worn, cracked or deformed, labels may slip, feed unevenly or print quality may deteriorate.
A possible cause is the head closure sensor, its adjustment, the wiring or the head assembly not closing fully.
The cause may be adhesive and dirt, a blunt or damaged blade, a jammed mechanism or a faulty cutter module.
The problem may be caused by dirt, sensor adjustment or liner routing, a worn mechanism or incorrect peel-off mode settings.
We check the driver, port and network configuration, cables, connectors and communication modules.
Yes. The wrong media type, ribbon, temperature, speed, direct thermal / thermal transfer mode or incorrect configuration can cause symptoms similar to a fault.
Often yes, especially after changing the size, media type, gap, black mark or the way the material is routed.
If a service is marked “+ parts”, the price covers labour, and parts are charged separately. We tell you the cost of parts before starting the repair.
Yes. We give a warranty of 3 to 12 months on completed repairs, depending on the type of work and the parts used.
Yes. If you can transport it safely, you can bring the device directly to our service centre. You can also order a pickup according to the current price list.
Pickup or delivery within 2.5 km of our service centre costs 25 zł net. For longer routes we add 2 zł net for each kilometre above 5 km of the total round trip.
It is worth cleaning the print head every time you change the ribbon or label roll, and more often with heavy use. We recommend full maintenance every 6–12 months, or sooner if faded areas, white lines or label feed problems appear.

Services: maintenance, inspection, print head repair (replacement), ... of thermal printers (thermal label printers)

Your thermal (thermal transfer) printer — we will tell you the repair cost within 15 min.

Thermal (label) printers – our speciality

Customer reviews on Google
See all reviews on Google →
Google Rating
4.9
★★★★★
Based on 246 reviews
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⭐⭐⭐⭐⭐
• a week ago

Found the company online — complete professionalism and good communication right from the start👍 My Epson printer was serviced practically on the spot — full trust — invoice after the job, paid by bank transfer😀 Recommended👌👍

Aleksandra Świderska
Aleksandra Świderska
⭐⭐⭐⭐⭐
• 2 weeks ago

I have used this computer repair service several times and can recommend it wholeheartedly. Only here did they solve the problem I had with my screen. I brought in both a laptop and a printer, and everything was done very efficiently, carefully and quickly. Very friendly staff and a friendly little dog, Umka.

Anna Semenets
Anna Semenets
⭐⭐⭐⭐⭐
• 4 weeks ago

Great service, they saved my work! Huge thanks to the guys for the fast, efficient repair of my printer, which jammed paper right in the middle of a busy period at work. The diagnosis was done in front of me, I was given a fair price straight away with no hidden costs, and I picked up the working printer the very next day. I definitely recommend this place for complete professionalism, express speed and lovely service!

Jola Wychowska
Jola Wychowska
⭐⭐⭐⭐⭐
• a month ago

Fast, efficient and affordable printer repair. They managed to save the print head, which means they saved my printer. Very polite people. They also helped me a lot with my car, which broke down not far from their premises. Thank you so, so much. I am immensely grateful and recommend them to everyone!!!

Adam Ziaja
Adam Ziaja
⭐⭐⭐⭐⭐
• 3 weeks ago

I recommend this printer repair shop. They work very efficiently and my inkjet printer works like new

Daniel Bacherek
Daniel Bacherek
⭐⭐⭐⭐⭐
• 7 months ago

I highly recommend this service! My HP laser printer was leaving ugly streaks on the pages and I was sure an expensive repair was ahead. Thanks to the service’s expert diagnosis, it turned out a simple toner replacement was enough. I would never have figured that out myself, and thanks to their honesty I fixed it cheaply and quickly. A big plus for professionalism and for not talking you into unnecessary costs!

Peter Mishchuk
Peter Mishchuk
⭐⭐⭐⭐⭐
• 3 months ago

Thank you for the fast and professional printer repair and for changing its language from German to Polish. I recommend this service and Mr Andrzej.

Lyhun Oleksandr
Lyhun Oleksandr
⭐⭐⭐⭐⭐
• 3 months ago

I brought my computer in for repair and I am very satisfied. Fast diagnosis, an honest approach and professional service. Everything was fixed efficiently, and I also got some useful tips for the future. Definitely recommended!

Valery S
Valery S
⭐⭐⭐⭐⭐
• 3 months ago

Amazing service! Highly recommended. Something happened to my laptop, and there were important documents and work that I had to complete. I brought my laptop in the evening, when the workshop was almost closing, but the employee Max, given the urgency of the matter, stayed and fixed everything quickly, which saved me, thank you very much! Very good work and friendly staff who will help with any problem. Thank you very much again!

Gabrysia Pawełczak
Gabrysia Pawełczak
⭐⭐⭐⭐⭐
• 2 months ago

Wonderful service and complete professionalism! They quickly diagnosed the problem with my computer and repaired it efficiently. They also helped me with my printer, which works flawlessly after the repair. Everything was explained thoroughly, the prices are fair, and the staff are very pleasant and to the point. I definitely recommend this service to anyone looking for expert help with computers and printers. I will certainly use it again