Service and repair of DTG printers in Wrocław
printing directly onto garments (Direct to Garment)(Epson, Brother, Kornit Digital, Ricoh, Polyprint, aeoon Technologies, M&R, ROQ, OmniPrint, ColDesi, DTG Digital / Pigment.inc, AnaJet, Roland DG, Mimaki, Azonprinter, Resolute DTG, Lawson Screen & Digital, Durst, …)
Online initial diagnosis (describe the problem via WhatsApp, our website or by phone) | FREE | up to 15 min |
Initial diagnosis when you bring the device to our service centre, 15 min (also if you decide not to go ahead with the repair) | FREE | up to 15 min |
Diagnosis and repair quote (if the repair goes ahead) | FREE | 1–2 days |
Diagnosis and repair quote (if you decide not to go ahead with the repair) | 150/250/450150 / 250 / 450 | 1–3 days |
Written technical report (in addition to the full diagnosis, with photo documentation) | + 50 zł | 1–2 days |
Urgent service (where possible, we speed up the repair at no extra charge) | FREE | to be agreed |
“FREE CALL-OUT”
We don’t claim that the call-out or pickup is “free” and then add that cost to the repair price
Pickup of the device from the customer (up to 2.5 km from our service centre; 5 km in total, both ways) | 150 zł | 1–2 days |
Delivery of the repaired device to the customer (up to 2.5 km from our service centre; 5 km in total, both ways) | 150 zł | 1–2 days |
Pickup or delivery beyond 2.5 km from our service centre (round trip; extra charge after the first 5 km) | 150 zł + 3 zł/km | 1–2 days |
Urgent service (where possible, we handle your pickup or delivery first) | FREE | to be agreed |
“JUST A CLEANING CYCLE?”
We don’t stop at cleaning from the control panel — we carry out full maintenance of the service station, ink system and mechanics of the DTG printer
CLEANING AND MAINTENANCE comprehensive cleaning, inspection and calibration of the DTG printer • cleaning fibres and dried ink from around the heads, plus standard head cleaning cycles; • cleaning the caps, wipers and service station; • checking the ink system, hoses, dampers and filters for blockages and leaks; • checking white ink circulation / mixing; • checking and emptying the waste ink system; • cleaning the encoder; • cleaning and checking the guide rails and carriage mechanism; • cleaning and checking the table / platen; • checking the air filters / ventilation; • nozzle check, head alignment and test print. | 300/500/850300 / 500 / 850 | 1–2 days |
Included in the price: standard cleaning fluids and small service materials.
Spare parts — extra, if they need to be replaced.
Print head unclogging (missing nozzles or gaps in the print that do not clear after standard cleaning) | 300/500/900300 / 500 / 900 | 1–3 days |
Print head reconditioning (unclogging does not restore correct printing or some nozzles still do not fire) | 350/600/1000350 / 600 / 1000 | 2–5 days |
Print head replacement (the head is damaged and correct printing cannot be restored) | 250/400/700250 / 400 / 700 + parts | 1–3 days |
Head calibration / alignment (shifted colours, double outlines or incorrect print position) | 180/280/450180 / 280 / 450 | 1 day |
Ink system flushing / unclogging (ink does not flow properly, there is air in the system or it is blocked) | 250/400/700250 / 400 / 700 | 1–3 days |
Replacement of dampers, filters and hoses (unstable ink flow, air bubbles or ink feed problems) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Ink pump repair / replacement (the pump does not deliver ink or does not maintain the correct flow) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
White ink circulation system repair (white ink does not circulate, settles or is fed unevenly) | 250/450/800250 / 450 / 800 + parts | 1–3 days |
Ink supply module repair / replacement (the printer does not draw ink or reports an ink supply error) | 250/400/700250 / 400 / 700 + parts | 1–3 days |
Cap and wiper repair / replacement (the head is not properly sealed or cleaned) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Service station pump repair / replacement (head cleaning does not work or ink is not properly sucked out) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
Service station replacement (maintenance unit) (the station does not clean or park the head properly) | 250/400/700250 / 400 / 700 + parts | 1–3 days |
Waste ink drain system repair (waste ink is not drained or there is a leak) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Waste ink absorber replacement (absorber, flushing box) (the part has reached its wear limit or the printer reports that it needs replacing) | 150/250/400150 / 250 / 400 + parts | 1–2 days |
Carriage mechanism repair (the carriage jams, moves unevenly or stops during operation) | 250/400/700250 / 400 / 700 + parts | 1–3 days |
Carriage motor replacement (the carriage does not move or the printer reports a drive error) | 250/400/700250 / 400 / 700 + parts | 1–3 days |
Drive belt replacement (the carriage slips, skips or loses its correct position) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
Encoder replacement / repair (the printer misreads the head position or reports an encoder error) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Carriage position sensor replacement (the printer does not correctly detect the carriage position) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Platen feed mechanism repair (the table does not move, stops or moves unevenly) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
Table motor repair / replacement (the platen does not move or a drive error appears) | 250/400/650250 / 400 / 650 + parts | 1–3 days |
Lift mechanism repair (the table height cannot be set correctly) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
Height / obstacle sensor repair (the printer misdetects the material or stops printing because of an obstacle) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Platen height / position calibration (the print is misplaced or the head is too close to the material) | 160/250/400160 / 250 / 400 | 1 day |
Main / control board repair (the printer does not start, freezes or reports electronics errors) | 350/550/950350 / 550 / 950 | 2–5 days |
Main / control board replacement (the board is damaged and cannot be repaired) | 250/400/700250 / 400 / 700 + parts | 1–3 days |
Power supply repair / replacement (the printer does not switch on, switches off or has an unstable power supply) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
Repair of cables, ribbon cables and connectors (signals drop out or connection errors occur between components) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Replacement of other sensors (the printer misdetects the position, level or condition of components) | 180/300/500180 / 300 / 500 + parts | 1–3 days |
Control panel / display repair / replacement (the panel does not respond, the screen does not work or shows information incorrectly) | 220/350/600220 / 350 / 600 + parts | 1–3 days |
Firmware update / recovery (errors after an update, start-up problems or the system not working properly) | 150/220/350150 / 220 / 350 | 1 day |
Driver / RIP installation and configuration (the printer is not visible in the software or jobs are not sent correctly) | 150/250/400150 / 250 / 400 | 1 day |
USB / LAN communication repair (the computer does not detect the printer or the connection is unstable) | 150/250/400150 / 250 / 400 | 1 day |
We service compact, professional and industrial DTG printers from Epson, Brother, Kornit Digital, Ricoh, Polyprint, aeoon Technologies, M&R, ROQ, OmniPrint, ColDesi, DTG Digital / Pigment.inc, AnaJet, Roland DG, Mimaki, Azonprinter, Resolute DTG, Lawson Screen & Digital and Durst. The scope and cost of a repair depend on the model, the design of the device and the type of fault.
Yes, if parts are available or the existing component can be repaired. Whether it is worth it depends on the value of the device, the extent of the damage and the availability of parts — after the diagnosis we tell you openly whether the repair makes sense.
The initial diagnosis online and when you bring the printer to our service centre is free. The full diagnosis is free if you go ahead with the repair. If you decline the repair, it costs 150 / 250 / 450 zł net — depending on the printer class.
The price depends on the printer class (compact, professional, industrial), the type of fault and the parts needed. After the diagnosis we give you the scope and cost of the repair — work that requires approval only starts once you agree.
No, if the service is marked “+ parts”. In that case the price list covers labour only. All prices in the price list are net prices.
First run a standard head cleaning from the printer panel and do a nozzle check. If the gaps do not clear, we check the head, the service station and the ink system — the cause may be dried ink or a problem with the caps, the pump or the ink flow.
We first try to unclog the head. If that does not restore correct printing, we recondition it, provided the head design and condition allow it. If the head cannot be recovered, we replace it and carry out the required settings and calibration as part of the replacement price. The success of unclogging and reconditioning depends on how badly the ink has dried, which is why the warranty on these services is 7 days.
White pigment settles easily. The problem may lie in the circulation, hoses, filters, dampers, pump or the head itself. We repair the white ink circulation system — checking the pump, hoses, filters, supply modules and the parts responsible for mixing.
Yes. We flush a blocked ink system, replace dampers, filters and hoses, and in the service station we repair or replace the caps, wipers, pump and — if the printer has one — the complete station module (maintenance unit).
Do not ignore this message — an overflowing absorber can cause waste ink to leak inside the printer. We replace the absorber (absorber, flushing box) and check the waste ink drain system.
The cause may be a dirty area around the head, worn wipers or caps, a leaking damper or hose, or too little distance between the head and the material. After the diagnosis we carry out maintenance or replace the damaged parts.
The cause may be blocked nozzles, an incorrect platen height, head calibration, the encoder or the carriage mechanism.
Yes. We repair the carriage drive, belt, motor, encoder and sensors, as well as the table feed and lift mechanism, drive and sensors. We carry out head or platen calibration as a separate service or — if it is needed after our repair — as part of the repair price.
In many cases, yes. The cause is often the power supply, the control board, cables or connectors. After the diagnosis we repair or replace the damaged component.
Yes. We update and restore firmware, install drivers, repair USB/LAN communication and configure the RIP to work with the DTG printer we service.
Daily and weekly tasks — nozzle check, cleaning the caps and wipers — are done by the operator according to the manufacturer’s instructions. Full maintenance at a service centre is worth doing regularly, more often with intensive production. Neglecting maintenance, especially in the white ink system, can lead to blocked hoses, a blocked service station or a blocked head.
Yes. Full maintenance is available as a separate service and includes standard head cleaning cycles. If the nozzles remain blocked, head unclogging is a separate service from the price list.
It depends on the model. Many devices run automatic maintenance routines and should be left in the state required by the manufacturer. A longer downtime may require preparing the ink system.
Typical repairs take about 1–5 days. Turnaround time does not include waiting for parts.
Yes. We accept devices sent from all over Poland. The printer should be secured in line with the transport requirements of the specific model. In Wrocław we can also collect the printer and deliver it back after the repair — according to the pickup and delivery price list.
Yes. If the nature of the repair requires it, we check how the device works and do a test print. Calibration and configuration needed after our repair or replacement are included in its price.
Yes. We give a 3-month warranty on the service work carried out, and 7 days on head unclogging and reconditioning. Parts are covered by the manufacturer’s or supplier’s warranty.
Cleaning and maintenance, print head unclogging and replacement, repair of the white ink system and service station.
Your DTG printer for printing on T-shirts — we will make an initial assessment of the problem within 15 min.
DTG printer service for textile print shops and garment printing businesses.
gg
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• a week agoFound the company online — complete professionalism and good communication right from the start👍 My Epson printer was serviced practically on the spot — full trust — invoice after the job, paid by bank transfer😀 Recommended👌👍
Aleksandra Świderska
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• 2 weeks agoI have used this computer repair service several times and can recommend it wholeheartedly. Only here did they solve the problem I had with my screen. I brought in both a laptop and a printer, and everything was done very efficiently, carefully and quickly. Very friendly staff and a friendly little dog, Umka.
Anna Semenets
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• 4 weeks agoGreat service, they saved my work! Huge thanks to the guys for the fast, efficient repair of my printer, which jammed paper right in the middle of a busy period at work. The diagnosis was done in front of me, I was given a fair price straight away with no hidden costs, and I picked up the working printer the very next day. I definitely recommend this place for complete professionalism, express speed and lovely service!
Jola Wychowska
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• a month agoFast, efficient and affordable printer repair. They managed to save the print head, which means they saved my printer. Very polite people. They also helped me a lot with my car, which broke down not far from their premises. Thank you so, so much. I am immensely grateful and recommend them to everyone!!!
Adam Ziaja
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• 3 weeks agoI recommend this printer repair shop. They work very efficiently and my inkjet printer works like new
Daniel Bacherek
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• 7 months agoI highly recommend this service! My HP laser printer was leaving ugly streaks on the pages and I was sure an expensive repair was ahead. Thanks to the service’s expert diagnosis, it turned out a simple toner replacement was enough. I would never have figured that out myself, and thanks to their honesty I fixed it cheaply and quickly. A big plus for professionalism and for not talking you into unnecessary costs!
Peter Mishchuk
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• 3 months agoThank you for the fast and professional printer repair and for changing its language from German to Polish. I recommend this service and Mr Andrzej.
Lyhun Oleksandr
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• 3 months agoI brought my computer in for repair and I am very satisfied. Fast diagnosis, an honest approach and professional service. Everything was fixed efficiently, and I also got some useful tips for the future. Definitely recommended!
Valery S
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• 3 months agoAmazing service! Highly recommended. Something happened to my laptop, and there were important documents and work that I had to complete. I brought my laptop in the evening, when the workshop was almost closing, but the employee Max, given the urgency of the matter, stayed and fixed everything quickly, which saved me, thank you very much! Very good work and friendly staff who will help with any problem. Thank you very much again!
Gabrysia Pawełczak
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• 2 months agoWonderful service and complete professionalism! They quickly diagnosed the problem with my computer and repaired it efficiently. They also helped me with my printer, which works flawlessly after the repair. Everything was explained thoroughly, the prices are fair, and the staff are very pleasant and to the point. I definitely recommend this service to anyone looking for expert help with computers and printers. I will certainly use it again